FAQ

Do you have a customer service which can be reached in Europe?
Yes. You can contact our customer service easy and cheap under our German telephone number 0049 151 47027097.

I have trouble by booking! I can not make a booking by using Firefox and Opera as a Internet Browser, what can I do?
Our booking page is best viewed with Internet Explorer and Google Chrome, with Firefox and Opera there can occur problems. You can make the booking via our old booking form. For this purpose, please click here. Or call us at +49 151 47027097 and we accept your booking by the phone.

When is the best time to book?
You can book your transfer up to 48 hours before the departure date online, but we recommend that you book as early as possible.  When you need a transfer within 24 hours, please contact our customer service directly by phone +49 151 47027097 or +90 534 4410807.

Will I be brought directly to my hotel or private accommodation?
Yes. Our service is understood in principle from door to door. The driver will take you directly to one you specified booking address.

Will there be other passengers driving in the same vehicle with me?
No. We only offer private transfers and the price you pay relates to the vehicle for you and your guests.

In our group there are young children. Can you provide children’s seats?
On most vehicles this is possible. Please enter your booking online, how many children or babies ride, the child seats or booster seats are provided free of charge. In rare cases it may occur due to unforeseen events such as a surprising change of vehicle, that no seats are available.  

Are they extra fees by paying by credit card?
No. Our prices include everything and you pay the stated price, regardless of payment method.

What cards do you accept?
We accept Mastercard and Visa card and most associated payment cards.

How to pay?
When you book, you can choose the following payment option:
1. Directly to the driver in euros, Turkish lira, dollar, pound or by credit card
2. By bank transfer to our German account
3. Paypal

Are the costs per person?
No, you pay per car/van. For example: 3 persons to Side one way 55 EUR.

I have not had any confirmation or voucher by e-mail. What should I do?
In rare cases, it is possible that your e-mail server or your software mistakenly classify our e-mail as spam. If you feel that you already should have received a message from us, please contact our customer service via e-mail or phone.

You claim to offer the best transfer, but I've seen cheaper offers!
We strive to offer our customers the best value for money. Please do remember, however, that there are unscrupulous and fraudulent providers, while requiring surprisingly low prices, but do not provide adequate service. Moreover, it is recalled that these agencies are often not registered businesses, so you have in case of problems, no passenger insurance coverage.

When will be pick up for my return flight?
You will find this information in your transfer confirmation. From Alanya region (Mahmutlar Kargicak, Konakli, Avsallar and Incekum) 4 hours before departure. From Side (Manavgat, Belek, Antalya Lara, Aida port) 3 hours before departure. From Konakli (Avsallar Okurcalar, Kizilot, Kemer) 3.5 hours before departure. Here you will find A detailed list. more info here...

How do I find my driver on arrival?
After you have paid for your transfer, you will receive a confirmation e-mail with details of the meeting with your driver and other useful information such as the number of 24/7 customer service. In most cases you will find our driver at the arrivals terminal outside with a sign (with your name plate) and AYT Travel logo and name on it.

What happens if the driver was late?
Transfer dates and time are always 24 hours agreed with the driver, so the probability that the driver is late, is extremely low. However, if you have trouble finding the driver, you can always call our customer service (phone number is on your booking receipt) and we will help you.

What happens if my flight is delayed?
All delays will be pursued to ensure that your driver will wait for the correct time. You can notify us by text message at the number 00905344410807.

My flight details have changed. Can I move the transfer?
Yes. This is not a problem, please send us an email to info@transfer-ayt.com with your new details and we will send you a new confirmation by email.

The number of passengers has changed, can I choose a different vehicle?
Yes. Please contact as soon as possible, be conducted with the customer service and to solve possible a transfer to a larger or smaller vehicle.

I would like to submit comments or make suggestions, who should I contact?
Comments and suggestions from our customers we support active. They serve as valuable information for improvement of our service. You can send us an e-mail: info@transfer-ayt.com

I forgot a piece of luggage in the vehicle. How can I get it back?
We will make every effort to return your luggage to you, either at your residence or your home address. For shipments abroad, you pay the costs.

Is there a passenger accident insurance?
Yes.

What happens if the time of my return flight has changed?
Let us call / SMS (+90 534 4410807) / email your new departure time and we will pick you up on time accordingly.